“As part of our philosophy all Village Hotels want to meet expectations of our technology-savvy customers. Most of them spend more time on a mobile device than on a computer, and therefore expect to book their travel in an easy and mobile enabled way. Naturally, our most preferred customer is the one who books online directly with us," reports Rob Paterson, Commercial Director of Village Hotels. He adds, "Fortunately, Village Hotels has found a strong partner in Hetras, offering a cloud-based property management system with a complete mobile guest journey, allowing us to connect 3rd party systems via the public Hetras API. Technology supports our Operations and the needs of our guests, and significantly increases our customer loyalty. With Hetras mobile PMS, staff can spend more time with guests instead of computers.” - Rob Paterson, Commercial Director Village Hotels
Village Hotels is a portfolio of 28 assets across the UK from Aberdeen in the north to Bournemouth in the south, from Swansea in the west to Hull in the east. The portfolio extends to over 3,000 rooms. Village is owned by KSL Capital Partners, a major US-based fund specialising in the hospitality sector.
All village locations are carefully chosen, and range from convenient ‘edge of town’ addresses to spots in the very heart of bustling British cities, to ensure guests have the ideal access to exactly what they need.
With a growing portfolio of assets Village Hotels needs a stable and open IT infrastructure that can be deployed rapidly. Striving to be one of the most comfortable and relevant brands Village Hotels was looking for a hotel management system that can support innovation which is why they chose Hetras.